Barclays Bank UK PLC

Financial Ombudsman decision DRN-3916158 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Fri Mar 10deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Support for vulnerable customers, Bereavement and power of attorney

In the Ombudsman’s words

there is an entry in the notes following a phone call to the bank suggesting Mr W was potentially vulnerableSupport for vulnerable customers

The Estate of Mrs W complains that Barclays Bank UK PLC will not refund monies released to Mrs W’s son when he didn’t have capacity to manage his affairs.Bereavement and power of attorney

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3916158.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.