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Creation Financial Services Limited

Financial Ombudsman decision DRN-3915266 Upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Irresponsible lending, Treatment in financial difficulty

In the Ombudsman’s words

He says it was irresponsible for the same company to approve five credit cards for him.Irresponsible lending

Creation failed to appropriately respond to Mr B’s request for assistance when he had difficulty making his credit card payments.Treatment in financial difficulty

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3915266.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.