Nationwide Building Society

Financial Ombudsman decision DRN-3910821 Not upheld

Not upheldoutcome, as published by the Ombudsman

£7,400redress stated in the decision

Mon May 02deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Complaint handling

In the Ombudsman’s words

Mr A has complained about the way Nationwide Building Society dealt with his credit card account after it fell into arrears.Treatment in financial difficulty

During the course of the complaint, Nationwide has accepted that it made certain administrative errors and provided some contradictory information.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3910821.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.