Oplo PL Ltd

Financial Ombudsman decision DRN-3904057 Upheld

Upheldoutcome, as published by the Ombudsman

—no sum stated

Fri Feb 24deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Interest and rates

In the Ombudsman’s words

Oplo didn’t uphold Mrs J’s complaint and as she remained unhappy she exercised her right to refer her complaint to our service. Mrs J’s complaint was then looked at by one of our adjudicators. She didn’t think that Oplo had irresponsibly lent to Mrs J. However, she didn’t think that Oplo had treated Mrs J fairly and reasonably when she began having difficulty making her paymentsTreatment in financial difficulty

Mrs J has complained that Oplo PL Ltd (“Oplo”), amongst other things, unfairly continued adding interest, fees and charges to her loan after she lost her job and went into a debt management plan.Interest and rates

Rules cited

FCA CONC (Consumer Credit sourcebook)

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3904057.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.