Lloyds Bank PLC

Financial Ombudsman decision DRN-3901232 Upheld

Upheldoutcome, as published by the Ombudsman

—no sum stated

Sat Feb 11deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Service failure

In the Ombudsman’s words

It’s not in dispute that Mr F was given the wrong information when he asked about whether his credit file would be impactedCredit file reporting

It’s not in dispute that the level of service Mr F got from Lloyds was inadequate.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3901232.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.