NewDay Ltd

Financial Ombudsman decision DRN-3898775 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

—no sum stated

Fri Feb 10deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Irresponsible lending, Support for vulnerable customers

In the Ombudsman’s words

Mr H complains that NewDay Ltd trading as Aqua (“NewDay”) was irresponsible when it increased his credit limitIrresponsible lending

Mr H also said that NewDay should have had regard to what he’d told it about his mental health conditionsSupport for vulnerable customers

Rules cited

FCA CONC (Consumer Credit sourcebook)

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3898775.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.