HSBC Bank plc

Financial Ombudsman decision DRN-3898669 Upheld

Upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Tue Feb 14deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Interest and rates

In the Ombudsman’s words

In November 2019 HSBC agreed not to charge interest on Mr W’s credit card account for six months as he was in financial difficulties.Treatment in financial difficulty

Mr W complains HSBC UK Bank Plc charged him interest on his credit card accountInterest and rates

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3898669.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.