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Nationwide Building Society
Financial Ombudsman decision DRN-3896349 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Thu Mar 09deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
how Nationwide have investigated his complaint, such as how long it took them to write to him with their outcome, not keeping the CCTV footage when he has raised a complaint, and how they would prioritise witness statements over this footage does not come under my powers to consider.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3896349.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.