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Vanquis Bank Limited
Financial Ombudsman decision DRN-3896062 Upheld
Upheldoutcome, as published by the Ombudsman
£125redress stated in the decision
Tue Aug 23deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Product mis-sold, Complaint handling
In the Ombudsman’s words
Mr G complains Vanquis Bank Limited mis-sold a repayment option plan.Product mis-sold
Vanquis were satisfied their advisers had acted courteously to Mr G, but they awarded him a total of £125 for mistakes they made when dealing with his complaints.Complaint handling
Rules cited
FCA DISP (Dispute Resolution), Equality Act 2010
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3896062.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.