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Financial Ombudsman decision DRN-3895891 Upheld

Upheldoutcome, as published by the Ombudsman

£400redress stated in the decision

Wed May 24deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused, Complaint handling

In the Ombudsman’s words

failed to protect his account and initially held him liable for the debt caused by fraudulent transactions on his accountAPP scam refund refused

failure to properly administer the account for several monthsComplaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3895891.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.