Barclays Bank UK PLC

Financial Ombudsman decision DRN-3893581 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Thu Aug 31deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused, Complaint handling

In the Ombudsman’s words

Mrs A complains that Barclays Bank UK PLC won’t refund the money she lost when the was the victim of a scamAPP scam refund refused

Mrs A wasn’t satisfied that Barclays wouldn’t refund the money, or with the customer service she had received during her claimComplaint handling

Rules cited

CRM Code (APP scam reimbursement)

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3893581.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.