HSBC UK Bank Plc
Financial Ombudsman decision DRN-3889778 Upheld
Upheldoutcome, as published by the Ombudsman
—no sum stated
Fri Mar 31deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Credit file reporting, Complaint handling
In the Ombudsman’s words
delayed applying defaults to his accountsCredit file reporting
Mr S complains that HSBC UK Bank Plc (trading as first direct) delayed applying defaults to his accounts.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3889778.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.