Nationwide Building Society

Financial Ombudsman decision DRN-3886615 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Feb 20deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Identity checks and access, Data and privacy

In the Ombudsman’s words

Mr M is unhappy that he had to provide extra information to Clydesdale Bank Plc when he applied for a bank account in November 2021.Identity checks and access

It offered Mr M £150 compensation for this error and confirmed it had reported the data breach to its data protection team.Data and privacy

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3886615.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.