Go Car Credit Limited

Financial Ombudsman decision DRN-3885711 Upheld

Upheldoutcome, as published by the Ombudsman

£300redress stated in the decision

Tue Mar 28deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Product mis-sold

In the Ombudsman’s words

Remove any adverse entries it has placed on Miss W’s credit file.Credit file reporting

The Consumer Rights Act 2015 (CRA) says, amongst other things, that the car should’ve been of a satisfactory quality when supplied.Product mis-sold

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3885711.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.