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American Express Services Europe Limited

Financial Ombudsman decision DRN-3883910 Upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Support for vulnerable customers

In the Ombudsman’s words

Mr A complains that American Express Services Europe Limited unfairly defaulted his account when he was furloughed due to the Covid-19 pandemic.Treatment in financial difficulty

I still don’t think they treated Mr A fairly or reasonably at a time when he was vulnerable.Support for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3883910.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.