HSBC UK Bank Plc
Financial Ombudsman decision DRN-3883010 Partly upheld
Partly upheldoutcome, as published by the Ombudsman
£400redress stated in the decision
Thu Feb 02deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Payment delayed or failed, Service failure
In the Ombudsman’s words
significant delays in receiving the money back into her accountPayment delayed or failed
I am persuaded that they could have done more to ensure the funds were returned in a timelier mannerService failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3883010.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.