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Telefonica UK Limited
Financial Ombudsman decision DRN-3878336 Upheld
Upheldoutcome, as published by the Ombudsman
£200redress stated in the decision
Fri Feb 24deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
It took around two months for Ms M to receive a refund after cancelling the order and returning the phone.Payment delayed or failed
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3878336.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.