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Santander Consumer (UK) Plc
Financial Ombudsman decision DRN-3878291 Upheld
Upheldoutcome, as published by the Ombudsman
£450redress stated in the decision
Thu Apr 20deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
Miss H complains about a used car she bought using a fixed sum loan agreement with Santander Consumer (UK) Plc. Miss H is unhappy that Santander declined a claim she submitted under S75 Consumer Credit Act (S75) in relation to the defective car.Product mis-sold
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3878291.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.