HSBC UK Bank Plc
Financial Ombudsman decision DRN-3875144 Upheld
Upheldoutcome, as published by the Ombudsman
£250redress stated in the decision
Wed Jan 25deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Payment delayed or failed, Service failure
In the Ombudsman’s words
the process of the trace and the time taken to return the funds to Mrs A and Mr A’s account was slower than it should reasonably have beenPayment delayed or failed
the poor service given when Mrs A and Mr A called for informationService failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3875144.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.