HSBC UK Bank Plc
Financial Ombudsman decision DRN-3874937 Not upheld
Not upheldoutcome, as published by the Ombudsman
£350redress stated in the decision
Thu Mar 09deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Payment delayed or failed, Service failure
In the Ombudsman’s words
The complaint Mr W, on behalf of Mrs M, complains that HSBC UK Bank Plc have hindered payments leaving Mrs M’s account by repeatedly asking unnecessary questions.Payment delayed or failed
Errors by HSBC It is not in dispute that HSBC made a number of errors which made the whole process confusing and more frustrating for Mr W.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3874937.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.