Lloyds Bank PLC

Financial Ombudsman decision DRN-3874888 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Wed May 31deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Credit file reporting

In the Ombudsman’s words

Lloyds provided support available under the FCA’s temporary covid guidance. And I’ve found it treated him positively and sympathetically by suspending interest, agreeing a nil payment plan and later a reduced payment arrangementTreatment in financial difficulty

I’ve not found that Lloyds has done anything significantly wrong to the extent that it should remove the default from his credit file.Credit file reporting

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3874888.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.