Lloyds Bank PLC

Financial Ombudsman decision DRN-3874866 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Tue Aug 22deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Bereavement and power of attorney

In the Ombudsman’s words

refused to accept her attorney’s authority to act on her account until an Enduring Power of Attorney (“EPA”) was registeredBereavement and power of attorney

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3874866.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.