NewDay Ltd

Financial Ombudsman decision DRN-3874139 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Thu Feb 09deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Complaint handling

In the Ombudsman’s words

Ms L complains that NewDay Ltd trading as Aqua treated her unfairly when her credit card was in arrears.Treatment in financial difficulty

Aqua responded to Ms L’s complaint and agreed to refund three late fees as a gesture of goodwill.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3874139.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.