NBS Financial Planning Ltd

Financial Ombudsman decision DRN-3871899 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Thu Feb 09deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Product mis-sold, Support for vulnerable customers

In the Ombudsman’s words

Mr and Mrs E complain about poor advice from Newcastle Building Society when they extended the term of their interest only mortgage and took out a five-year fixed interest rate product.Product mis-sold

Mr E lacked mental capacity to understand the mortgage or advice.Support for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3871899.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.