Metro Bank PLC

Financial Ombudsman decision DRN-3870375 Upheld

Upheldoutcome, as published by the Ombudsman

—no sum stated

Wed Mar 29deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused

In the Ombudsman’s words

P, a limited company, complains that Metro Bank PLC did not refund all of the money lost when it fell victim to an invoice intercept scam.APP scam refund refused

Rules cited

CRM Code (APP scam reimbursement), FCA DISP (Dispute Resolution)

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3870375.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.