HSBC UK Bank Plc
Financial Ombudsman decision DRN-3866411 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Wed Apr 26deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Product mis-sold, Complaint handling
In the Ombudsman’s words
Mr D complains that HSBC UK Bank Plc has unfairly held him liable to repay a Bounce Back Loan (BBL).Product mis-sold
Mr D told the bank that he hadn’t applied for the BBL. HSBC reviewed the complaint but didn’t change its position.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3866411.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.