HSBC UK Bank Plc
Financial Ombudsman decision DRN-3865876 Partly upheld
Partly upheldoutcome, as published by the Ombudsman
£500redress stated in the decision
Mon Feb 22deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Support for vulnerable customers
In the Ombudsman’s words
Mr B referred to the Financial Conduct Authority’s (‘the FCA’) guidance in respect of vulnerable customers. He said that HSBC should have been looking out for unusual activity on Mr B’s account and should have recognised him as a vulnerable customer.Support for vulnerable customers
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3865876.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.