Santander UK Plc
Financial Ombudsman decision DRN-3860485 Upheld
Upheldoutcome, as published by the Ombudsman
—no sum stated
Thu Jan 12deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Irresponsible lending, Treatment in financial difficulty
In the Ombudsman’s words
Mr B complains that Santander UK Plc lent to him irresponsibly.Irresponsible lending
I think that there were clear indications that the lending had become unaffordable for Mr B by 2019. And at this point I think Santander should have done more to show forbearance to Mr B.Treatment in financial difficulty
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3860485.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.