MONZO BANK LIMITED
Financial Ombudsman decision DRN-3859763 Upheld
Upheldoutcome, as published by the Ombudsman
£2,365redress stated in the decision
Thu Jan 12deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
APP scam refund refused, Complaint handling
In the Ombudsman’s words
Miss T complains that Monzo Bank Ltd won't refund money she lost as a result of a scam.APP scam refund refused
Monzo offered a further £100 compensation to Miss T (in addition to the £50 already paid) to recognise the delays in responding to her complaint and the poor communication following the scam being reported.Complaint handling
Rules cited
CRM Code (APP scam reimbursement)
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3859763.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.