Barclays Bank UK PLC

Financial Ombudsman decision DRN-3858724 Upheld

Upheldoutcome, as published by the Ombudsman

£500redress stated in the decision

Wed May 17deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Credit file reporting

In the Ombudsman’s words

The complaint Mr and Mrs W have complained about how Barclays Bank UK Plc (“Barclays”) has handled arrears on their mortgage and mortgage current account (“MCA”).Treatment in financial difficulty

Mr and Mrs W are also concerned that Barclays is still reporting to credit reference agencies that they were not making their payments on time.Credit file reporting

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3858724.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.