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Creation Consumer Finance Limited
Financial Ombudsman decision DRN-3855991 Upheld
Upheldoutcome, as published by the Ombudsman
£250redress stated in the decision
Mon Mar 27deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Product mis-sold, Complaint handling
In the Ombudsman’s words
Mrs C complains that Creation Consumer Finance Ltd failed to deal with her claim under section 75 of the Consumer Credit Act 1974 for a refund of her purchase of a defective glass table.Product mis-sold
Creation failed to issue a final response letter in time, citing “internal delays,”Complaint handling
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3855991.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.