Revolut Limited

Financial Ombudsman decision DRN-3855540 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Tue Nov 14deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused, Support for vulnerable customers

In the Ombudsman’s words

Ms A complains that Revolut Ltd (“Revolut”) won’t refund over £52,000 she lost as part of an investment scam.APP scam refund refused

Ms A has also said she was vulnerable at the time of the scam due to some difficult circumstances she had experienced before she fell victim to the scam.Support for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3855540.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.