Halifax Limited

Financial Ombudsman decision DRN-3853043 Upheld

Upheldoutcome, as published by the Ombudsman

£130redress stated in the decision

Tue Feb 28deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Payment delayed or failed, Complaint handling

In the Ombudsman’s words

Mr E has complained about the service Bank of Scotland plc trading as Halifax provided when he sent three international payments to his bank account in Indonesia.Payment delayed or failed

Mr E has also said he is unhappy with the service he received when he tried to contact the bank to discuss the issues.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3853043.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.