Barclays Bank UK PLC

Financial Ombudsman decision DRN-3851715 Not upheld

Not upheldoutcome, as published by the Ombudsman

£50redress stated in the decision

Mon Jul 10deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Complaint handling, Service failure

In the Ombudsman’s words

the poor customer service that he received from Barclays in trying to raise a complaintComplaint handling

Barclays has already admitted to a bank error here. They accept that a system issue means that it doesn’t recognise future dated payments as payments which caused the payees to be deleted from Mr Y’s payees list.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3851715.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.