TSB Bank plc

Financial Ombudsman decision DRN-3850923 Upheld

Upheldoutcome, as published by the Ombudsman

£1,500redress stated in the decision

Fri Jan 06deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Interest and rates, Service failure

In the Ombudsman’s words

Mr A also raised concerns about unpaid interest that was due on the Account between 2012 and 2013.Interest and rates

These errors, first by Lloyds, then TSB amounted to poor service.Service failure

Rules cited

FCA DISP (Dispute Resolution)

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3850923.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.