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Shawbrook Bank Limited
Financial Ombudsman decision DRN-3848152 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Mon Aug 07deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Irresponsible lending, Product mis-sold
In the Ombudsman’s words
Shawbrook Bank’s failure to conduct an assessment of Mr and Mrs L’s affordability causes the loan to be voidIrresponsible lending
the membership points were misrepresented to Mr and Mrs LProduct mis-sold
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3848152.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.