Lloyds Bank PLC

Financial Ombudsman decision DRN-3847591 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Thu Feb 23deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Support for vulnerable customers, Service failure

In the Ombudsman’s words

Lloyds failed to protect an elderly, frail and vulnerable customer.Support for vulnerable customers

Lloyds didn’t follow their own procedures where there is financial abuse of vulnerable or incapacitated customersService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3847591.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.