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Halifax Limited
Financial Ombudsman decision DRN-3846837 Upheld
Upheldoutcome, as published by the Ombudsman
£250redress stated in the decision
Wed Jan 04deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
Halifax wrote to Mr W to let him know that it was going to be making changes to the way it authenticated its customers.Identity checks and access
Rules cited
Payment Services Regulations 2017
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3846837.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.