Lloyds Bank PLC

Financial Ombudsman decision DRN-3846381 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Tue Feb 14deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Complaint handling, Service failure

In the Ombudsman’s words

Mr G also complains about the service provided by Lloyds when he contacted it.Complaint handling

I agree that sending Mr G a message to say a complaint handler would call without following up caused him inconvenience and meant he had to call Lloyds back.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3846381.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.