HSBC UK Bank Plc
Financial Ombudsman decision DRN-3846022 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Wed Jan 04deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
they told Mr W he needed to get C permissions to “handle client money” – but later on HSBC said C needed to get permissions to “hold and control client money”Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3846022.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.