Zopa Bank Limited
Financial Ombudsman decision DRN-3843600 Upheld
Upheldoutcome, as published by the Ombudsman
£100redress stated in the decision
Mon Feb 27deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Treatment in financial difficulty, Complaint handling
In the Ombudsman’s words
Miss V complains that Zopa Bank Limited trading as Zopa didn’t make her aware of the implications of taking out a reduced payment plan.Treatment in financial difficulty
Zopa admitted in its final response letter that the direct debit for the contractual payments wasn’t reinstated at the end of the three-month reduced payment plan as it should have been.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3843600.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.