Coventry Building Society

Financial Ombudsman decision DRN-3841447 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Wed Jun 07deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Complaint handling, Service failure

In the Ombudsman’s words

Lastly, I understand Mr T is unhappy about the level of service received by CBS. He says he was told he would receive call backs but that never happened.Complaint handling

Mr T complains Coventry Building Society (CBS) gave him incorrect information as to when his savings account matured. He also complains he wasn’t able to make an internal transfer between his accounts or a faster payment.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3841447.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.