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J.D. WILLIAMS & COMPANY LIMITED
Financial Ombudsman decision DRN-3841295 Upheld
Upheldoutcome, as published by the Ombudsman
£100redress stated in the decision
Mon Jan 02deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Irresponsible lending, Complaint handling
In the Ombudsman’s words
Miss B complains that J D Williams & Company Limited trading as Simply Be irresponsibly increased the credit limit on her mail order account so she couldn’t afford the repayments.Irresponsible lending
She also complains about the way it dealt with her account after she complainedComplaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3841295.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.