Lloyds Bank PLC

Financial Ombudsman decision DRN-3840900 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Wed Jan 04deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused, Complaint handling

In the Ombudsman’s words

Mr K complains that Lloyds Bank PLC won’t refund money he lost when he was the victim of a scam.APP scam refund refused

They also failed to inform Mr K of his right to complain (including referring the matter to the Financial Ombudsman).Complaint handling

Rules cited

CRM Code (APP scam reimbursement)

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3840900.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.