Lloyds Bank PLC

Financial Ombudsman decision DRN-3838016 Upheld

Upheldoutcome, as published by the Ombudsman

£200redress stated in the decision

Fri Dec 30deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Payment delayed or failed, Service failure

In the Ombudsman’s words

These mistakes caused delays in Mr L trying to resolve this issue with the sellerPayment delayed or failed

the level of service Mr L received from Lloyds Bank fell short of what he could rightly expect to receiveService failure

Rules cited

CRM Code (APP scam reimbursement)

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3838016.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.