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Wescot Credit Services Limited

Financial Ombudsman decision DRN-3837605 Not upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Support for vulnerable customers, Service failure

In the Ombudsman’s words

He remained of the opinion £10,000 is what Wescot needed to pay to put matters right. Because Mr S didn’t agree, the complaint’s been passed to me to decide.Support for vulnerable customers

Mr S complains Wescot Credit Services Limited didn’t update him about the status of his credit card debt when they should have.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3837605.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.