Metro Bank PLC

Financial Ombudsman decision DRN-3835966 Upheld

Upheldoutcome, as published by the Ombudsman

£310redress stated in the decision

Thu Apr 13deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Identity checks and access, Complaint handling

In the Ombudsman’s words

Ms N complains about the service she received from Metro Bank PLC following her request to open a business account.Identity checks and access

She said that she felt being repeatedly being told by a group of men that she was in the wrong, effectively amounted to gaslighting. So, she brought her complaint to our service.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3835966.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.