Firms › Pay Later Financial Services Limited ›
Pay Later Financial Services Limited
Financial Ombudsman decision DRN-3835644 Upheld
Upheldoutcome, as published by the Ombudsman
£815redress stated in the decision
Mon May 15deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Product mis-sold, Complaint handling
In the Ombudsman’s words
section75 of the Consumer Credit Act 1974Product mis-sold
£100 to reflect the problems Miss L had experienced due to FNPL’s handling of the claimComplaint handling
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3835644.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.