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Carnegie Consumer Finance Limited

Financial Ombudsman decision DRN-3830247 Upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Service failure

In the Ombudsman’s words

he and his wife lost their jobs due to the pandemic and asked for payments to be suspended; however, no assistance was given despite the financial hardship he was experiencingTreatment in financial difficulty

I do think, though, that Mr P experienced some avoidable distress and difficulty due to the way Carnegie handled his requests for assistance.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3830247.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.