Santander UK Plc
Financial Ombudsman decision DRN-3826343 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Fri Dec 23deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
Mr M complains that Santander UK Plc (“Santander”) won’t refund £50,000 that he lost in 2015. Mr M believes he lost the money as the result of a scam that Santander could’ve prevented at the time.APP scam refund refused
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3826343.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.